Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 891 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) counting change wrongly (d) listening to complaints
2. 2.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
4. 4.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) a clear price board (d) chatting on the phone
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
6. 6.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
7. 7.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
10. 10.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) a clear price board (d) giving correct change
11. 11.True or false: “clean, covered food” is good customer service. (a) True (b) False
12. 12.Which of these is poor customer service? (a) sorry for a long wait (b) a sticky, messy table (c) greeting with a smile (d) a clear price board
13. 13.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) giving correct change (d) serving friends first
15. 15.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
16. 16.True or false: “listening to complaints” is poor customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
18. 18.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) ignoring a customer (d) fixing mistakes quickly
19. 19.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) sorry for a long wait (d) rude replies
20. 20.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) saying thank you (d) chatting on the phone
21. 21.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) a clear price board (d) arguing with a buyer
22. 22.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
23. 23.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) serving friends first (b) fixing mistakes quickly (c) clean, covered food (d) giving correct change
25. 25.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) dirty hands with food (d) greeting with a smile
26. 26.True or false: “rude replies” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) clean, covered food (d) a clear price board
29. 29.True or false: “a clear price board” is good customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) dirty hands with food (d) a tidy stall table
31. 31.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
34. 34.True or false: “rude replies” is good customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
36. 36.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) saying thank you (d) greeting with a smile
38. 38.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) saying thank you (d) ignoring a customer
39. 39.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) clean, covered food (d) rude replies
40. 40.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) saying thank you (d) arguing with a buyer

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