Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 892 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “giving correct change” is poor customer service. (a) False (b) True
2. 2.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
3. 3.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
4. 4.True or false: “listening to complaints” is poor customer service. (a) False (b) True
5. 5.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
6. 6.True or false: “serving friends first” is good customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) a clear price board (d) listening to complaints
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
9. 9.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) a tidy stall table (d) ignoring a customer
10. 10.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) saying thank you (d) listening to complaints
12. 12.Which of these is good customer service? (a) listening to complaints (b) chatting on the phone (c) ignoring a customer (d) counting change wrongly
13. 13.Which of these is good customer service? (a) sorry for a long wait (b) arguing with a buyer (c) counting change wrongly (d) chatting on the phone
14. 14.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) hiding the prices (d) a tidy stall table
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) arguing with a buyer (d) clean, covered food
16. 16.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
17. 17.True or false: “serving friends first” is poor customer service. (a) True (b) False
18. 18.Which of these is poor customer service? (a) serving friends first (b) clean, covered food (c) sorry for a long wait (d) giving correct change
19. 19.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) counting change wrongly (d) greeting with a smile
20. 20.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) counting change wrongly (d) saying thank you
21. 21.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
22. 22.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) greeting with a smile (d) counting change wrongly
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
24. 24.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
27. 27.True or false: “giving correct change” is good customer service. (a) False (b) True
28. 28.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) serving friends first (d) fixing mistakes quickly
32. 32.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
33. 33.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
34. 34.True or false: “saying thank you” is good customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) dirty hands with food (d) fixing mistakes quickly
36. 36.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
37. 37.True or false: “saying thank you” is poor customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) giving correct change (d) a sticky, messy table
39. 39.True or false: “greeting with a smile” is good customer service. (a) True (b) False
40. 40.True or false: “a tidy stall table” is good customer service. (a) True (b) False

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