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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 893 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
  2. 2.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  3. 3.Which of these is good customer service? (a) a tidy stall table (b) arguing with a buyer (c) chatting on the phone (d) rude replies
  4. 4.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  5. 5.True or false: “hiding the prices” is good customer service. (a) True (b) False
  6. 6.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  7. 7.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) counting change wrongly (d) chatting on the phone
  8. 8.True or false: “chatting on the phone” is good customer service. (a) False (b) True
  9. 9.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  10. 10.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  11. 11.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) a sticky, messy table (d) clean, covered food
  12. 12.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) saying thank you (d) a tidy stall table
  13. 13.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) greeting with a smile (d) serving friends first
  14. 14.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  15. 15.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
  16. 16.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) serving friends first (d) saying thank you
  17. 17.Which of these is good customer service? (a) listening to complaints (b) hiding the prices (c) ignoring a customer (d) counting change wrongly
  18. 18.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  19. 19.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) rude replies (d) arguing with a buyer
  20. 20.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  21. 21.True or false: “a tidy stall table” is good customer service. (a) True (b) False
  22. 22.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  23. 23.🔍 Which is the odd one out? (a) hiding the prices (b) a clear price board (c) a tidy stall table (d) greeting with a smile
  24. 24.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
  25. 25.True or false: “clean, covered food” is good customer service. (a) False (b) True
  26. 26.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) counting change wrongly (d) a tidy stall table
  27. 27.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  28. 28.True or false: “hiding the prices” is poor customer service. (a) False (b) True
  29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  30. 30.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) serving friends first (d) a clear price board
  31. 31.True or false: “greeting with a smile” is good customer service. (a) True (b) False
  32. 32.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) ignoring a customer (d) clean, covered food
  33. 33.Which of these is poor customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) sorry for a long wait (d) clean, covered food
  34. 34.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
  35. 35.True or false: “listening to complaints” is poor customer service. (a) True (b) False
  36. 36.True or false: “serving friends first” is poor customer service. (a) False (b) True
  37. 37.Which of these is poor customer service? (a) chatting on the phone (b) sorry for a long wait (c) clean, covered food (d) greeting with a smile
  38. 38.True or false: “a clear price board” is good customer service. (a) True (b) False
  39. 39.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  40. 40.True or false: “counting change wrongly” is good customer service. (a) True (b) False

Answer key

  1. say sorry, add sugar
  2. good service
  3. a tidy stall table
  4. good service
  5. False
  6. good service
  7. giving correct change
  8. False
  9. False
  10. poor service
  11. a sticky, messy table
  12. dirty hands with food
  13. greeting with a smile
  14. False
  15. poor service
  16. serving friends first
  17. listening to complaints
  18. poor service
  19. saying thank you
  20. poor service
  21. True
  22. good service
  23. hiding the prices
  24. thank them and note it
  25. True
  26. counting change wrongly
  27. poor service
  28. True
  29. good service
  30. a clear price board
  31. True
  32. clean, covered food
  33. ignoring a customer
  34. give it back, say sorry
  35. False
  36. True
  37. chatting on the phone
  38. True
  39. poor service
  40. False

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