Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 894 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) sorry for a long wait (b) chatting on the phone (c) greeting with a smile (d) saying thank you
2. 2.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) serving friends first (d) giving correct change
5. 5.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) chatting on the phone (d) serving friends first
6. 6.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) sorry for a long wait (d) a sticky, messy table
7. 7.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
8. 8.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
10. 10.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) greeting with a smile (d) serving friends first
11. 11.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) ignoring a customer (d) counting change wrongly
13. 13.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
14. 14.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) rude replies (d) chatting on the phone
16. 16.Which of these is poor customer service? (a) sorry for a long wait (b) hiding the prices (c) clean, covered food (d) giving correct change
17. 17.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) ignoring a customer (d) serving friends first
18. 18.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) a clear price board (d) ignoring a customer
19. 19.True or false: “hiding the prices” is good customer service. (a) False (b) True
20. 20.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) dirty hands with food (d) sorry for a long wait
21. 21.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) a tidy stall table (d) arguing with a buyer
22. 22.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) listening to complaints (d) ignoring a customer
23. 23.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) listening to complaints (d) saying thank you
26. 26.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) chatting on the phone (d) fixing mistakes quickly
27. 27.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
28. 28.Which of these is good customer service? (a) clean, covered food (b) chatting on the phone (c) dirty hands with food (d) hiding the prices
29. 29.True or false: “hiding the prices” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
32. 32.True or false: “a clear price board” is poor customer service. (a) False (b) True
33. 33.True or false: “listening to complaints” is good customer service. (a) False (b) True
34. 34.True or false: “dirty hands with food” is good customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) rude replies (d) a clear price board
36. 36.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) hiding the prices (d) fixing mistakes quickly
37. 37.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
38. 38.True or false: “a clear price board” is good customer service. (a) False (b) True
39. 39.True or false: “a tidy stall table” is good customer service. (a) True (b) False
40. 40.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry

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