Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 895 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) saying thank you (d) arguing with a buyer
2. 2.True or false: “serving friends first” is poor customer service. (a) False (b) True
3. 3.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
4. 4.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) chatting on the phone (d) giving correct change
5. 5.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
6. 6.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) a clear price board (d) listening to complaints
7. 7.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
8. 8.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) fixing mistakes quickly (d) giving correct change
12. 12.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) arguing with a buyer (d) chatting on the phone
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
14. 14.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
15. 15.Which of these is poor customer service? (a) saying thank you (b) arguing with a buyer (c) clean, covered food (d) greeting with a smile
16. 16.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) listening to complaints (d) a sticky, messy table
17. 17.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) rude replies (d) fixing mistakes quickly
18. 18.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) serving friends first (d) greeting with a smile
19. 19.Which of these is poor customer service? (a) greeting with a smile (b) serving friends first (c) fixing mistakes quickly (d) sorry for a long wait
20. 20.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
21. 21.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
22. 22.True or false: “hiding the prices” is good customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) greeting with a smile (d) a tidy stall table
24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) rude replies (d) giving correct change
25. 25.True or false: “saying thank you” is poor customer service. (a) False (b) True
26. 26.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) hiding the prices (d) a clear price board
27. 27.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
28. 28.🔍 Which is the odd one out? (a) rude replies (b) fixing mistakes quickly (c) giving correct change (d) clean, covered food
29. 29.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
30. 30.True or false: “clean, covered food” is poor customer service. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) a tidy stall table (d) listening to complaints
32. 32.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
34. 34.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) saying thank you (d) counting change wrongly
35. 35.True or false: “saying thank you” is good customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) giving correct change (d) a tidy stall table
37. 37.Which of these is poor customer service? (a) dirty hands with food (b) listening to complaints (c) fixing mistakes quickly (d) clean, covered food
38. 38.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
39. 39.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) clean, covered food (d) arguing with a buyer

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