Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 896 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) giving correct change (d) serving friends first
2. 2.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) giving correct change (d) rude replies
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
6. 6.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) hiding the prices (d) giving correct change
8. 8.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) rude replies (d) clean, covered food
9. 9.True or false: “chatting on the phone” is good customer service. (a) False (b) True
10. 10.Which of these is poor customer service? (a) a clear price board (b) dirty hands with food (c) listening to complaints (d) fixing mistakes quickly
11. 11.True or false: “a tidy stall table” is good customer service. (a) False (b) True
12. 12.True or false: “giving correct change” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
15. 15.True or false: “greeting with a smile” is good customer service. (a) False (b) True
16. 16.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
17. 17.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
18. 18.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
19. 19.True or false: “listening to complaints” is poor customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) a tidy stall table (d) sorry for a long wait
21. 21.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) fixing mistakes quickly (d) clean, covered food
23. 23.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) hiding the prices (d) counting change wrongly
24. 24.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
25. 25.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) serving friends first (d) a clear price board
27. 27.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
28. 28.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) counting change wrongly (d) listening to complaints
29. 29.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) sorry for a long wait (d) ignoring a customer
30. 30.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) a tidy stall table (d) arguing with a buyer
32. 32.Which of these is poor customer service? (a) rude replies (b) a tidy stall table (c) saying thank you (d) fixing mistakes quickly
33. 33.Which of these is poor customer service? (a) a clear price board (b) ignoring a customer (c) listening to complaints (d) giving correct change
34. 34.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
35. 35.True or false: “counting change wrongly” is good customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) rude replies (d) saying thank you
38. 38.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) a clear price board (d) counting change wrongly
40. 40.True or false: “saying thank you” is good customer service. (a) False (b) True

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