Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 897 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
2. 2.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
3. 3.True or false: “saying thank you” is good customer service. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) ignoring a customer (d) a sticky, messy table
5. 5.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) a clear price board (d) hiding the prices
6. 6.True or false: “dirty hands with food” is good customer service. (a) True (b) False
7. 7.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) listening to complaints (d) chatting on the phone
8. 8.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) sorry for a long wait (d) hiding the prices
9. 9.True or false: “rude replies” is good customer service. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) counting change wrongly (d) rude replies
11. 11.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
13. 13.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
14. 14.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) arguing with a buyer (d) saying thank you
16. 16.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) a clear price board (d) ignoring a customer
17. 17.True or false: “clean, covered food” is good customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) a sticky, messy table (d) greeting with a smile
19. 19.True or false: “greeting with a smile” is good customer service. (a) False (b) True
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
21. 21.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) a tidy stall table (d) a sticky, messy table
22. 22.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) rude replies (d) listening to complaints
23. 23.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) ignoring a customer (d) a tidy stall table
25. 25.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) greeting with a smile (d) ignoring a customer
26. 26.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) a clear price board (d) chatting on the phone
27. 27.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
28. 28.Which of these is good customer service? (a) counting change wrongly (b) clean, covered food (c) ignoring a customer (d) dirty hands with food
29. 29.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) giving correct change (d) chatting on the phone
30. 30.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
31. 31.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
32. 32.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
33. 33.True or false: “serving friends first” is good customer service. (a) False (b) True
34. 34.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
35. 35.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
36. 36.Which of these is poor customer service? (a) counting change wrongly (b) giving correct change (c) saying thank you (d) sorry for a long wait
37. 37.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) rude replies (b) serving friends first (c) hiding the prices (d) saying thank you
39. 39.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) chatting on the phone (d) a clear price board

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