Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 898 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) serving friends first (b) sorry for a long wait (c) a clear price board (d) listening to complaints
2. 2.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
4. 4.True or false: “giving correct change” is good customer service. (a) False (b) True
5. 5.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
6. 6.True or false: “giving correct change” is poor customer service. (a) False (b) True
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
8. 8.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) ignoring a customer (d) saying thank you
9. 9.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
10. 10.Which of these is poor customer service? (a) chatting on the phone (b) a tidy stall table (c) listening to complaints (d) greeting with a smile
11. 11.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
12. 12.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) rude replies (d) a clear price board
13. 13.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) greeting with a smile (d) ignoring a customer
15. 15.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) listening to complaints (d) arguing with a buyer
17. 17.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
18. 18.Which of these is good customer service? (a) a sticky, messy table (b) listening to complaints (c) arguing with a buyer (d) ignoring a customer
19. 19.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
20. 20.True or false: “a clear price board” is good customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) rude replies (d) greeting with a smile
22. 22.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
23. 23.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
24. 24.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) a tidy stall table (d) hiding the prices
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) hiding the prices (d) counting change wrongly
26. 26.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) chatting on the phone (d) fixing mistakes quickly
27. 27.True or false: “a tidy stall table” is good customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
29. 29.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
30. 30.True or false: “hiding the prices” is poor customer service. (a) False (b) True
31. 31.True or false: “clean, covered food” is good customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) giving correct change (d) hiding the prices
34. 34.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) a clear price board (d) rude replies
35. 35.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
36. 36.True or false: “clean, covered food” is poor customer service. (a) False (b) True
37. 37.True or false: “counting change wrongly” is good customer service. (a) True (b) False
38. 38.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) listening to complaints (d) saying thank you
39. 39.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) a tidy stall table (d) dirty hands with food
40. 40.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True

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