Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 899 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) hiding the prices (d) counting change wrongly
2. 2.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) a clear price board (d) rude replies
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
4. 4.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) arguing with a buyer (d) giving correct change
5. 5.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
6. 6.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
7. 7.Which of these is good customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) dirty hands with food (d) chatting on the phone
8. 8.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) greeting with a smile (d) counting change wrongly
10. 10.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
11. 11.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) counting change wrongly (d) greeting with a smile
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
13. 13.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) ignoring a customer (d) sorry for a long wait
14. 14.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
16. 16.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
17. 17.Which of these is poor customer service? (a) dirty hands with food (b) clean, covered food (c) listening to complaints (d) giving correct change
18. 18.Which of these is poor customer service? (a) rude replies (b) a clear price board (c) sorry for a long wait (d) giving correct change
19. 19.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) a tidy stall table (d) hiding the prices
20. 20.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
22. 22.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
23. 23.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) counting change wrongly (d) listening to complaints
24. 24.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) chatting on the phone (d) a clear price board
26. 26.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) greeting with a smile (d) hiding the prices
28. 28.True or false: “chatting on the phone” is good customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) a tidy stall table (d) serving friends first
30. 30.True or false: “serving friends first” is poor customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) ignoring a customer (b) sorry for a long wait (c) dirty hands with food (d) serving friends first
32. 32.Which of these is good customer service? (a) clean, covered food (b) hiding the prices (c) dirty hands with food (d) ignoring a customer
33. 33.True or false: “greeting with a smile” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
36. 36.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) sorry for a long wait (d) a sticky, messy table
37. 37.True or false: “saying thank you” is poor customer service. (a) False (b) True
38. 38.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
40. 40.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False

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