← Customer service lesson New set →

Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 900 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.Which of these is good customer service? (a) greeting with a smile (b) serving friends first (c) dirty hands with food (d) arguing with a buyer
  2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
  3. 3.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  4. 4.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
  5. 5.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
  6. 6.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  7. 7.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) rude replies (d) fixing mistakes quickly
  8. 8.Which of these is poor customer service? (a) sorry for a long wait (b) arguing with a buyer (c) greeting with a smile (d) saying thank you
  9. 9.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) fixing mistakes quickly (d) ignoring a customer
  10. 10.True or false: “listening to complaints” is good customer service. (a) False (b) True
  11. 11.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
  12. 12.True or false: “serving friends first” is good customer service. (a) True (b) False
  13. 13.True or false: “listening to complaints” is poor customer service. (a) True (b) False
  14. 14.True or false: “clean, covered food” is good customer service. (a) False (b) True
  15. 15.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) a sticky, messy table (d) a tidy stall table
  16. 16.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  17. 17.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) chatting on the phone (d) a clear price board
  18. 18.True or false: “hiding the prices” is poor customer service. (a) False (b) True
  19. 19.True or false: “counting change wrongly” is good customer service. (a) True (b) False
  20. 20.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) greeting with a smile (d) a sticky, messy table
  21. 21.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  22. 22.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  23. 23.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  24. 24.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  25. 25.Which of these is poor customer service? (a) hiding the prices (b) greeting with a smile (c) fixing mistakes quickly (d) sorry for a long wait
  26. 26.True or false: “rude replies” is good customer service. (a) False (b) True
  27. 27.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
  28. 28.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) clean, covered food (d) a sticky, messy table
  29. 29.True or false: “greeting with a smile” is good customer service. (a) False (b) True
  30. 30.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) clean, covered food (d) counting change wrongly
  31. 31.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
  32. 32.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) sorry for a long wait (d) arguing with a buyer
  33. 33.True or false: “saying thank you” is poor customer service. (a) False (b) True
  34. 34.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) rude replies (d) saying thank you
  35. 35.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) hiding the prices (d) giving correct change
  36. 36.True or false: “rude replies” is poor customer service. (a) True (b) False
  37. 37.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) clean, covered food (d) chatting on the phone
  38. 38.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  39. 39.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) counting change wrongly (d) a sticky, messy table
  40. 40.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service

Answer key

  1. greeting with a smile
  2. say sorry, add sugar
  3. poor service
  4. serve them in turn
  5. thank them and note it
  6. good service
  7. rude replies
  8. arguing with a buyer
  9. ignoring a customer
  10. True
  11. poor service
  12. False
  13. False
  14. True
  15. a tidy stall table
  16. good service
  17. chatting on the phone
  18. True
  19. False
  20. greeting with a smile
  21. poor service
  22. good service
  23. True
  24. poor service
  25. hiding the prices
  26. False
  27. buyers come back
  28. clean, covered food
  29. True
  30. counting change wrongly
  31. True
  32. sorry for a long wait
  33. False
  34. saying thank you
  35. giving correct change
  36. True
  37. clean, covered food
  38. False
  39. a tidy stall table
  40. good service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids