Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 91 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) listening to complaints (d) chatting on the phone
2. 2.True or false: “a clear price board” is poor customer service. (a) True (b) False
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
4. 4.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) a tidy stall table (d) serving friends first
5. 5.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
7. 7.Which of these is good customer service? (a) ignoring a customer (b) greeting with a smile (c) a sticky, messy table (d) serving friends first
8. 8.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
10. 10.True or false: “listening to complaints” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
14. 14.True or false: “serving friends first” is good customer service. (a) True (b) False
15. 15.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
16. 16.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) ignoring a customer (d) fixing mistakes quickly
17. 17.True or false: “clean, covered food” is poor customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) hiding the prices (d) clean, covered food
19. 19.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) rude replies (d) chatting on the phone
20. 20.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) fixing mistakes quickly (d) arguing with a buyer
21. 21.Which of these is poor customer service? (a) listening to complaints (b) hiding the prices (c) fixing mistakes quickly (d) a tidy stall table
22. 22.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) serving friends first (b) clean, covered food (c) a clear price board (d) giving correct change
25. 25.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
26. 26.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) ignoring a customer (d) a tidy stall table
27. 27.Which of these is good customer service? (a) ignoring a customer (b) listening to complaints (c) dirty hands with food (d) hiding the prices
28. 28.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
29. 29.True or false: “saying thank you” is poor customer service. (a) True (b) False
30. 30.True or false: “giving correct change” is good customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) listening to complaints (d) a clear price board
34. 34.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
35. 35.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) hiding the prices (d) clean, covered food
36. 36.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) giving correct change (d) ignoring a customer
37. 37.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) serving friends first (d) counting change wrongly
38. 38.True or false: “rude replies” is poor customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) sorry for a long wait (d) rude replies
40. 40.True or false: “greeting with a smile” is good customer service. (a) False (b) True

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