Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 901 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) fixing mistakes quickly (d) counting change wrongly
4. 4.Which of these is good customer service? (a) a clear price board (b) a sticky, messy table (c) rude replies (d) chatting on the phone
5. 5.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
6. 6.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) a clear price board (d) a sticky, messy table
7. 7.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) a clear price board (d) giving correct change
9. 9.Which of these is good customer service? (a) a sticky, messy table (b) saying thank you (c) arguing with a buyer (d) counting change wrongly
10. 10.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) dirty hands with food (d) chatting on the phone
11. 11.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) greeting with a smile (d) serving friends first
12. 12.True or false: “saying thank you” is poor customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
15. 15.🔍 Which is the odd one out? (a) chatting on the phone (b) serving friends first (c) arguing with a buyer (d) fixing mistakes quickly
16. 16.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
17. 17.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
19. 19.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
20. 20.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
21. 21.Which of these is poor customer service? (a) dirty hands with food (b) listening to complaints (c) greeting with a smile (d) giving correct change
22. 22.True or false: “hiding the prices” is good customer service. (a) True (b) False
23. 23.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) rude replies (d) clean, covered food
24. 24.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
25. 25.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
26. 26.Which of these is good customer service? (a) listening to complaints (b) dirty hands with food (c) counting change wrongly (d) rude replies
27. 27.True or false: “listening to complaints” is poor customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) rude replies (d) clean, covered food
29. 29.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
30. 30.True or false: “a clear price board” is poor customer service. (a) False (b) True
31. 31.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
32. 32.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) a sticky, messy table (d) greeting with a smile
33. 33.🔍 Which is the odd one out? (a) serving friends first (b) sorry for a long wait (c) rude replies (d) ignoring a customer
34. 34.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
35. 35.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) chatting on the phone (d) a clear price board
37. 37.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
38. 38.True or false: “clean, covered food” is good customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
40. 40.True or false: “greeting with a smile” is poor customer service. (a) True (b) False

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