Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 902 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
2. 2.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
3. 3.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) ignoring a customer (d) saying thank you
5. 5.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
6. 6.True or false: “ignoring a customer” is good customer service. (a) False (b) True
7. 7.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
9. 9.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
10. 10.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
11. 11.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) a sticky, messy table (d) a clear price board
12. 12.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
13. 13.Which of these is good customer service? (a) a sticky, messy table (b) giving correct change (c) rude replies (d) ignoring a customer
14. 14.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) a sticky, messy table (d) serving friends first
15. 15.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
16. 16.True or false: “counting change wrongly” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) ignoring a customer (d) serving friends first
19. 19.True or false: “serving friends first” is good customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
21. 21.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) fixing mistakes quickly (d) hiding the prices
22. 22.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
23. 23.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) a clear price board (d) fixing mistakes quickly
24. 24.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) arguing with a buyer (d) sorry for a long wait
25. 25.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) arguing with a buyer (d) greeting with a smile
27. 27.True or false: “hiding the prices” is good customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) listening to complaints (d) counting change wrongly
29. 29.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) ignoring a customer (d) fixing mistakes quickly
30. 30.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) a clear price board (d) clean, covered food
31. 31.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) chatting on the phone (d) listening to complaints
32. 32.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) a sticky, messy table (d) sorry for a long wait
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) dirty hands with food (d) greeting with a smile
34. 34.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
35. 35.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
36. 36.True or false: “giving correct change” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
38. 38.Which of these is good customer service? (a) arguing with a buyer (b) a tidy stall table (c) a sticky, messy table (d) rude replies
39. 39.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
40. 40.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids