Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 903 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) listening to complaints (d) serving friends first
2. 2.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) saying thank you (d) rude replies
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
4. 4.True or false: “serving friends first” is good customer service. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) serving friends first (d) ignoring a customer
6. 6.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
7. 7.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) chatting on the phone (d) greeting with a smile
8. 8.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
12. 12.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) greeting with a smile (d) fixing mistakes quickly
13. 13.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) fixing mistakes quickly (d) hiding the prices
14. 14.Which of these is good customer service? (a) giving correct change (b) arguing with a buyer (c) hiding the prices (d) serving friends first
15. 15.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) giving correct change (d) arguing with a buyer
16. 16.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) sorry for a long wait (d) rude replies
18. 18.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
19. 19.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
20. 20.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
21. 21.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) saying thank you (d) a clear price board
23. 23.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) dirty hands with food (d) clean, covered food
24. 24.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) arguing with a buyer (d) giving correct change
25. 25.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) saying thank you (d) giving correct change
27. 27.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) counting change wrongly (d) arguing with a buyer
29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
30. 30.Which of these is poor customer service? (a) counting change wrongly (b) sorry for a long wait (c) greeting with a smile (d) giving correct change
31. 31.Which of these is good customer service? (a) chatting on the phone (b) clean, covered food (c) dirty hands with food (d) counting change wrongly
32. 32.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) saying thank you (d) serving friends first
33. 33.True or false: “greeting with a smile” is good customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) saying thank you (d) ignoring a customer
35. 35.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) saying thank you (d) rude replies
36. 36.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
37. 37.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
38. 38.True or false: “a tidy stall table” is good customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) rude replies (d) clean, covered food
40. 40.True or false: “counting change wrongly” is good customer service. (a) False (b) True

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