Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 904 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a clear price board” is poor customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) listening to complaints (d) clean, covered food
3. 3.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
4. 4.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
5. 5.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) a clear price board (d) dirty hands with food
6. 6.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) saying thank you (d) sorry for a long wait
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
9. 9.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
10. 10.True or false: “giving correct change” is poor customer service. (a) False (b) True
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
12. 12.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) saying thank you (d) counting change wrongly
13. 13.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
14. 14.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
15. 15.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) giving correct change (d) arguing with a buyer
16. 16.True or false: “hiding the prices” is poor customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) greeting with a smile (d) counting change wrongly
18. 18.Which of these is poor customer service? (a) sorry for a long wait (b) counting change wrongly (c) greeting with a smile (d) saying thank you
19. 19.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) counting change wrongly (d) chatting on the phone
21. 21.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) a clear price board (d) ignoring a customer
22. 22.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) clean, covered food (d) serving friends first
23. 23.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) clean, covered food (d) a tidy stall table
24. 24.True or false: “a tidy stall table” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) giving correct change (d) hiding the prices
26. 26.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) dirty hands with food (d) a clear price board
27. 27.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) counting change wrongly (d) giving correct change
31. 31.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
32. 32.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) a tidy stall table (d) a clear price board
33. 33.True or false: “listening to complaints” is poor customer service. (a) True (b) False
34. 34.Which of these is poor customer service? (a) clean, covered food (b) arguing with a buyer (c) a tidy stall table (d) listening to complaints
35. 35.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
36. 36.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
37. 37.True or false: “serving friends first” is poor customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) clean, covered food (d) hiding the prices
39. 39.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) clean, covered food (d) serving friends first
40. 40.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) a tidy stall table (d) serving friends first

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