Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 905 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “serving friends first” is good customer service. (a) False (b) True
2. 2.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
3. 3.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) rude replies (d) fixing mistakes quickly
4. 4.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) a sticky, messy table (d) clean, covered food
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
7. 7.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) ignoring a customer (d) greeting with a smile
8. 8.True or false: “counting change wrongly” is good customer service. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) saying thank you (d) giving correct change
10. 10.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
11. 11.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) greeting with a smile (d) dirty hands with food
12. 12.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) listening to complaints (d) sorry for a long wait
14. 14.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
15. 15.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) ignoring a customer (d) hiding the prices
16. 16.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) a tidy stall table (d) counting change wrongly
17. 17.Which of these is good customer service? (a) a clear price board (b) chatting on the phone (c) ignoring a customer (d) serving friends first
18. 18.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) greeting with a smile (d) a tidy stall table
21. 21.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) chatting on the phone (d) serving friends first
23. 23.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) rude replies (d) clean, covered food
24. 24.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) arguing with a buyer (d) clean, covered food
25. 25.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
26. 26.True or false: “listening to complaints” is poor customer service. (a) True (b) False
27. 27.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) sorry for a long wait (d) chatting on the phone
28. 28.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) serving friends first (d) a sticky, messy table
30. 30.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
31. 31.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) chatting on the phone (d) sorry for a long wait
33. 33.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) rude replies (d) listening to complaints
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) a clear price board (d) hiding the prices
36. 36.True or false: “hiding the prices” is good customer service. (a) True (b) False
37. 37.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
38. 38.True or false: “listening to complaints” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) a sticky, messy table (d) giving correct change
40. 40.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service

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