Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 906 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “listening to complaints” is good customer service. (a) False (b) True
2. 2.True or false: “listening to complaints” is poor customer service. (a) True (b) False
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
4. 4.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) a clear price board (d) rude replies
5. 5.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
6. 6.True or false: “saying thank you” is poor customer service. (a) True (b) False
7. 7.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) greeting with a smile (d) ignoring a customer
8. 8.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) arguing with a buyer (d) giving correct change
10. 10.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) giving correct change (d) chatting on the phone
11. 11.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
12. 12.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) rude replies (d) ignoring a customer
13. 13.True or false: “rude replies” is poor customer service. (a) True (b) False
14. 14.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) saying thank you (d) serving friends first
15. 15.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
17. 17.True or false: “hiding the prices” is poor customer service. (a) True (b) False
18. 18.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) sorry for a long wait (d) listening to complaints
20. 20.Which of these is good customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) arguing with a buyer (d) counting change wrongly
21. 21.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
23. 23.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) listening to complaints (d) a sticky, messy table
24. 24.Which of these is good customer service? (a) arguing with a buyer (b) clean, covered food (c) serving friends first (d) rude replies
25. 25.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
26. 26.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) arguing with a buyer (d) rude replies
27. 27.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
28. 28.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) arguing with a buyer (d) serving friends first
29. 29.True or false: “giving correct change” is good customer service. (a) True (b) False
30. 30.Which of these is good customer service? (a) rude replies (b) a tidy stall table (c) serving friends first (d) ignoring a customer
31. 31.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) chatting on the phone (d) counting change wrongly
32. 32.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
33. 33.True or false: “serving friends first” is poor customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) hiding the prices (d) a clear price board
35. 35.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
36. 36.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
37. 37.True or false: “a clear price board” is poor customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service

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