Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 907 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) saying thank you (d) giving correct change
2. 2.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
3. 3.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) serving friends first (d) sorry for a long wait
4. 4.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
5. 5.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
6. 6.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) arguing with a buyer (d) fixing mistakes quickly
7. 7.True or false: “a clear price board” is poor customer service. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) saying thank you (d) clean, covered food
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
10. 10.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
11. 11.Which of these is poor customer service? (a) ignoring a customer (b) listening to complaints (c) fixing mistakes quickly (d) clean, covered food
12. 12.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
13. 13.True or false: “giving correct change” is poor customer service. (a) False (b) True
14. 14.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) greeting with a smile (d) counting change wrongly
15. 15.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) clean, covered food (d) chatting on the phone
17. 17.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) ignoring a customer (d) saying thank you
18. 18.True or false: “saying thank you” is poor customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) hiding the prices (d) ignoring a customer
20. 20.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
21. 21.True or false: “dirty hands with food” is good customer service. (a) False (b) True
22. 22.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
23. 23.True or false: “clean, covered food” is good customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
25. 25.True or false: “hiding the prices” is good customer service. (a) False (b) True
26. 26.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
27. 27.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) clean, covered food (d) chatting on the phone
28. 28.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) a clear price board (d) dirty hands with food
29. 29.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
30. 30.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) giving correct change (d) dirty hands with food
31. 31.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) rude replies (d) a tidy stall table
32. 32.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
33. 33.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
34. 34.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
36. 36.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
37. 37.Which of these is good customer service? (a) hiding the prices (b) a clear price board (c) dirty hands with food (d) counting change wrongly
38. 38.True or false: “listening to complaints” is good customer service. (a) False (b) True
39. 39.True or false: “counting change wrongly” is good customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) fixing mistakes quickly (d) chatting on the phone

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