Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 908 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
2. 2.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) serving friends first (b) listening to complaints (c) chatting on the phone (d) arguing with a buyer
5. 5.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
6. 6.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) ignoring a customer (d) hiding the prices
7. 7.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
8. 8.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) chatting on the phone (d) sorry for a long wait
9. 9.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
10. 10.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
11. 11.Which of these is good customer service? (a) greeting with a smile (b) dirty hands with food (c) counting change wrongly (d) ignoring a customer
12. 12.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) chatting on the phone (d) fixing mistakes quickly
13. 13.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
14. 14.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
15. 15.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
16. 16.Which of these is good customer service? (a) rude replies (b) sorry for a long wait (c) a sticky, messy table (d) hiding the prices
17. 17.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
18. 18.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
19. 19.Which of these is good customer service? (a) saying thank you (b) hiding the prices (c) chatting on the phone (d) rude replies
20. 20.True or false: “chatting on the phone” is good customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) serving friends first (d) rude replies
22. 22.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
23. 23.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) saying thank you (d) a sticky, messy table
24. 24.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
25. 25.True or false: “serving friends first” is poor customer service. (a) False (b) True
26. 26.Which of these is good customer service? (a) a sticky, messy table (b) a clear price board (c) chatting on the phone (d) hiding the prices
27. 27.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) sorry for a long wait (d) arguing with a buyer
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) chatting on the phone (d) ignoring a customer
29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
30. 30.True or false: “rude replies” is good customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) serving friends first (d) a tidy stall table
33. 33.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
34. 34.True or false: “hiding the prices” is good customer service. (a) True (b) False
35. 35.True or false: “clean, covered food” is good customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) listening to complaints (d) fixing mistakes quickly
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) giving correct change (d) chatting on the phone
38. 38.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) listening to complaints (d) giving correct change
39. 39.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
40. 40.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False

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