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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 909 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) a tidy stall table (d) saying thank you
  2. 2.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) sorry for a long wait (d) counting change wrongly
  3. 3.Which of these is poor customer service? (a) giving correct change (b) serving friends first (c) listening to complaints (d) sorry for a long wait
  4. 4.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
  6. 6.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  7. 7.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  8. 8.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
  9. 9.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
  10. 10.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  11. 11.True or false: “listening to complaints” is poor customer service. (a) False (b) True
  12. 12.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  13. 13.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) sorry for a long wait (d) ignoring a customer
  14. 14.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  15. 15.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  16. 16.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) dirty hands with food (d) serving friends first
  17. 17.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  18. 18.True or false: “a tidy stall table” is good customer service. (a) True (b) False
  19. 19.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) sorry for a long wait (d) dirty hands with food
  20. 20.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  21. 21.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  22. 22.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) rude replies (d) giving correct change
  23. 23.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) giving correct change (d) ignoring a customer
  24. 24.True or false: “counting change wrongly” is good customer service. (a) False (b) True
  25. 25.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
  26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) a tidy stall table (c) giving correct change (d) fixing mistakes quickly
  27. 27.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) listening to complaints (d) saying thank you
  28. 28.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) arguing with a buyer (d) sorry for a long wait
  29. 29.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  30. 30.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  31. 31.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  32. 32.True or false: “clean, covered food” is good customer service. (a) False (b) True
  33. 33.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) clean, covered food (d) hiding the prices
  34. 34.True or false: “saying thank you” is poor customer service. (a) True (b) False
  35. 35.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
  36. 36.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) counting change wrongly (d) clean, covered food
  37. 37.True or false: “listening to complaints” is good customer service. (a) True (b) False
  38. 38.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) a sticky, messy table (d) a clear price board
  39. 39.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
  40. 40.True or false: “giving correct change” is good customer service. (a) False (b) True

Answer key

  1. rude replies
  2. sorry for a long wait
  3. serving friends first
  4. good service
  5. say sorry, add sugar
  6. poor service
  7. good service
  8. buyers come back
  9. serve them in turn
  10. good service
  11. False
  12. False
  13. ignoring a customer
  14. False
  15. good service
  16. a tidy stall table
  17. poor service
  18. True
  19. dirty hands with food
  20. good service
  21. good service
  22. giving correct change
  23. giving correct change
  24. False
  25. poor service
  26. counting change wrongly
  27. hiding the prices
  28. arguing with a buyer
  29. good service
  30. poor service
  31. poor service
  32. True
  33. clean, covered food
  34. False
  35. True
  36. clean, covered food
  37. True
  38. a sticky, messy table
  39. thank them and note it
  40. True

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