Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 910 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “saying thank you” is good customer service. (a) True (b) False
2. 2.Which of these is poor customer service? (a) clean, covered food (b) counting change wrongly (c) giving correct change (d) listening to complaints
3. 3.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
4. 4.True or false: “listening to complaints” is poor customer service. (a) True (b) False
5. 5.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
6. 6.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
7. 7.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
9. 9.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
10. 10.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) ignoring a customer (d) greeting with a smile
11. 11.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
13. 13.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
14. 14.Which of these is poor customer service? (a) a tidy stall table (b) arguing with a buyer (c) fixing mistakes quickly (d) sorry for a long wait
15. 15.True or false: “clean, covered food” is poor customer service. (a) True (b) False
16. 16.Which of these is poor customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) a tidy stall table (d) sorry for a long wait
17. 17.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
18. 18.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) clean, covered food (d) rude replies
19. 19.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
22. 22.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
23. 23.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
24. 24.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) serving friends first (d) sorry for a long wait
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) sorry for a long wait (d) arguing with a buyer
26. 26.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
27. 27.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
28. 28.True or false: “greeting with a smile” is good customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) greeting with a smile (d) rude replies
30. 30.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) serving friends first (d) rude replies
31. 31.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) a tidy stall table (d) chatting on the phone
33. 33.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
34. 34.True or false: “hiding the prices” is good customer service. (a) False (b) True
35. 35.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) giving correct change (d) rude replies
37. 37.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) saying thank you (d) chatting on the phone
39. 39.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
40. 40.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) sorry for a long wait (d) serving friends first

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