Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 92 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “giving correct change” is good customer service. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) dirty hands with food (d) giving correct change
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
4. 4.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
5. 5.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
6. 6.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) a sticky, messy table (d) rude replies
7. 7.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) sorry for a long wait (d) fixing mistakes quickly
8. 8.True or false: “a clear price board” is poor customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) chatting on the phone (d) giving correct change
11. 11.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
12. 12.True or false: “saying thank you” is poor customer service. (a) True (b) False
13. 13.True or false: “dirty hands with food” is good customer service. (a) True (b) False
14. 14.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) a clear price board (d) arguing with a buyer
15. 15.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
16. 16.Which of these is good customer service? (a) giving correct change (b) rude replies (c) chatting on the phone (d) arguing with a buyer
17. 17.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
20. 20.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) sorry for a long wait (d) counting change wrongly
21. 21.Which of these is poor customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) listening to complaints (d) saying thank you
22. 22.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) clean, covered food (d) greeting with a smile
23. 23.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) rude replies (d) a sticky, messy table
24. 24.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
26. 26.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
27. 27.True or false: “rude replies” is poor customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) a clear price board (d) chatting on the phone
29. 29.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) a tidy stall table (d) clean, covered food
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) serving friends first (d) listening to complaints
31. 31.Which of these is poor customer service? (a) saying thank you (b) chatting on the phone (c) a clear price board (d) clean, covered food
32. 32.True or false: “clean, covered food” is poor customer service. (a) False (b) True
33. 33.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) greeting with a smile (d) hiding the prices
35. 35.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) giving correct change (d) rude replies
37. 37.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
38. 38.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) a clear price board (b) a sticky, messy table (c) listening to complaints (d) fixing mistakes quickly

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