Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 911 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) sorry for a long wait (d) a sticky, messy table
3. 3.Which of these is good customer service? (a) a clear price board (b) rude replies (c) a sticky, messy table (d) arguing with a buyer
4. 4.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) rude replies (d) serving friends first
5. 5.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) listening to complaints (d) dirty hands with food
8. 8.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) clean, covered food (d) hiding the prices
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) rude replies (d) clean, covered food
10. 10.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
12. 12.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) arguing with a buyer (d) fixing mistakes quickly
13. 13.True or false: “giving correct change” is poor customer service. (a) True (b) False
14. 14.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
15. 15.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
16. 16.True or false: “a clear price board” is poor customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) ignoring a customer (d) hiding the prices
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
19. 19.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) hiding the prices (d) rude replies
20. 20.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
21. 21.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) saying thank you (d) arguing with a buyer
22. 22.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
23. 23.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) clean, covered food (d) serving friends first
24. 24.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
25. 25.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) chatting on the phone (d) listening to complaints
26. 26.True or false: “a tidy stall table” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
28. 28.Which of these is poor customer service? (a) saying thank you (b) a sticky, messy table (c) greeting with a smile (d) clean, covered food
29. 29.True or false: “rude replies” is poor customer service. (a) True (b) False
30. 30.True or false: “counting change wrongly” is good customer service. (a) True (b) False
31. 31.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) ignoring a customer (d) clean, covered food
32. 32.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) rude replies (d) serving friends first
34. 34.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) greeting with a smile (d) giving correct change
35. 35.Which of these is good customer service? (a) hiding the prices (b) sorry for a long wait (c) dirty hands with food (d) chatting on the phone
36. 36.True or false: “chatting on the phone” is good customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
38. 38.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
39. 39.True or false: “giving correct change” is good customer service. (a) True (b) False
40. 40.Which of these is good customer service? (a) greeting with a smile (b) rude replies (c) counting change wrongly (d) arguing with a buyer

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