Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 912 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
2. 2.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
3. 3.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) serving friends first (d) listening to complaints
4. 4.Which of these is good customer service? (a) arguing with a buyer (b) clean, covered food (c) rude replies (d) counting change wrongly
5. 5.🔍 Which is the odd one out? (a) hiding the prices (b) saying thank you (c) greeting with a smile (d) a tidy stall table
6. 6.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
8. 8.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
9. 9.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) ignoring a customer (d) saying thank you
12. 12.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
13. 13.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) counting change wrongly (d) greeting with a smile
14. 14.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
15. 15.True or false: “saying thank you” is poor customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) sorry for a long wait (d) a sticky, messy table
17. 17.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) arguing with a buyer (d) giving correct change
18. 18.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) dirty hands with food (d) fixing mistakes quickly
19. 19.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) chatting on the phone (d) a clear price board
20. 20.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) giving correct change (d) serving friends first
21. 21.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
22. 22.True or false: “saying thank you” is good customer service. (a) False (b) True
23. 23.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
24. 24.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) giving correct change (d) dirty hands with food
25. 25.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) counting change wrongly (d) fixing mistakes quickly
26. 26.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) saying thank you (d) listening to complaints
27. 27.Which of these is good customer service? (a) a sticky, messy table (b) a clear price board (c) hiding the prices (d) serving friends first
28. 28.True or false: “rude replies” is good customer service. (a) True (b) False
29. 29.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) hiding the prices (d) saying thank you
30. 30.Which of these is poor customer service? (a) rude replies (b) listening to complaints (c) fixing mistakes quickly (d) giving correct change
31. 31.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
32. 32.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) a tidy stall table (d) counting change wrongly
33. 33.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
34. 34.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) a sticky, messy table (d) greeting with a smile
36. 36.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
37. 37.True or false: “counting change wrongly” is good customer service. (a) True (b) False
38. 38.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
39. 39.True or false: “listening to complaints” is poor customer service. (a) True (b) False
40. 40.True or false: “arguing with a buyer” is good customer service. (a) True (b) False

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