Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 913 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) greeting with a smile (b) serving friends first (c) a clear price board (d) saying thank you
2. 2.True or false: “listening to complaints” is poor customer service. (a) False (b) True
3. 3.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) a clear price board (d) ignoring a customer
4. 4.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
6. 6.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
7. 7.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) a clear price board (d) clean, covered food
8. 8.Which of these is poor customer service? (a) listening to complaints (b) dirty hands with food (c) greeting with a smile (d) clean, covered food
9. 9.Which of these is poor customer service? (a) a tidy stall table (b) a clear price board (c) arguing with a buyer (d) greeting with a smile
10. 10.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) sorry for a long wait (d) giving correct change
11. 11.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) greeting with a smile (d) serving friends first
12. 12.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
13. 13.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) rude replies (d) fixing mistakes quickly
14. 14.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
15. 15.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) hiding the prices (d) sorry for a long wait
16. 16.True or false: “saying thank you” is poor customer service. (a) False (b) True
17. 17.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
19. 19.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
20. 20.True or false: “rude replies” is good customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
22. 22.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) saying thank you (d) hiding the prices
23. 23.Which of these is good customer service? (a) dirty hands with food (b) greeting with a smile (c) ignoring a customer (d) chatting on the phone
24. 24.Which of these is poor customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) clean, covered food (d) a tidy stall table
25. 25.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
27. 27.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) clean, covered food (d) giving correct change
28. 28.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) sorry for a long wait (d) serving friends first
30. 30.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) arguing with a buyer (d) giving correct change
31. 31.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
32. 32.True or false: “hiding the prices” is poor customer service. (a) False (b) True
33. 33.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) arguing with a buyer (d) saying thank you
35. 35.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) serving friends first (d) chatting on the phone
36. 36.Which of these is poor customer service? (a) fixing mistakes quickly (b) rude replies (c) sorry for a long wait (d) a clear price board
37. 37.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) giving correct change (d) rude replies
39. 39.Which of these is poor customer service? (a) a tidy stall table (b) ignoring a customer (c) fixing mistakes quickly (d) clean, covered food
40. 40.Which of these is good customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) rude replies (d) ignoring a customer

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