Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 914 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “chatting on the phone” is good customer service. (a) True (b) False
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
3. 3.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
4. 4.True or false: “serving friends first” is good customer service. (a) True (b) False
5. 5.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
6. 6.Which of these is poor customer service? (a) arguing with a buyer (b) clean, covered food (c) giving correct change (d) saying thank you
7. 7.True or false: “greeting with a smile” is good customer service. (a) False (b) True
8. 8.True or false: “giving correct change” is poor customer service. (a) False (b) True
9. 9.Which of these is poor customer service? (a) counting change wrongly (b) giving correct change (c) greeting with a smile (d) clean, covered food
10. 10.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) listening to complaints (d) a sticky, messy table
11. 11.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) greeting with a smile (d) serving friends first
12. 12.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) hiding the prices (d) a tidy stall table
13. 13.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) a clear price board (d) giving correct change
15. 15.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) greeting with a smile (d) counting change wrongly
17. 17.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
19. 19.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) serving friends first (d) rude replies
20. 20.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
21. 21.True or false: “clean, covered food” is poor customer service. (a) True (b) False
22. 22.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) a sticky, messy table (d) greeting with a smile
23. 23.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
27. 27.True or false: “dirty hands with food” is good customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) giving correct change (d) a sticky, messy table
29. 29.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) giving correct change (d) counting change wrongly
30. 30.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) dirty hands with food (d) fixing mistakes quickly
31. 31.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) arguing with a buyer (d) clean, covered food
32. 32.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) rude replies (d) giving correct change
33. 33.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) sorry for a long wait (d) rude replies
34. 34.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) saying thank you (d) counting change wrongly
35. 35.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) ignoring a customer (d) a clear price board
36. 36.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
37. 37.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) chatting on the phone (d) a clear price board
38. 38.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) serving friends first (d) arguing with a buyer
39. 39.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) a tidy stall table (d) saying thank you
40. 40.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service

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