Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 915 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
3. 3.Which of these is good customer service? (a) rude replies (b) sorry for a long wait (c) counting change wrongly (d) ignoring a customer
4. 4.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
5. 5.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) a sticky, messy table (d) clean, covered food
6. 6.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) a clear price board (d) chatting on the phone
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
8. 8.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) hiding the prices (d) clean, covered food
9. 9.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) listening to complaints (d) saying thank you
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
12. 12.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
13. 13.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) saying thank you (d) arguing with a buyer
14. 14.True or false: “listening to complaints” is good customer service. (a) True (b) False
15. 15.Which of these is poor customer service? (a) a clear price board (b) arguing with a buyer (c) a tidy stall table (d) greeting with a smile
16. 16.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
19. 19.True or false: “clean, covered food” is good customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) arguing with a buyer (d) giving correct change
21. 21.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
22. 22.Which of these is poor customer service? (a) fixing mistakes quickly (b) rude replies (c) listening to complaints (d) giving correct change
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) a tidy stall table (d) listening to complaints
24. 24.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
25. 25.True or false: “clean, covered food” is poor customer service. (a) True (b) False
26. 26.True or false: “giving correct change” is good customer service. (a) True (b) False
27. 27.True or false: “rude replies” is poor customer service. (a) False (b) True
28. 28.True or false: “chatting on the phone” is good customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) saying thank you (b) rude replies (c) chatting on the phone (d) a sticky, messy table
30. 30.Which of these is good customer service? (a) rude replies (b) a clear price board (c) hiding the prices (d) dirty hands with food
31. 31.True or false: “a tidy stall table” is good customer service. (a) False (b) True
32. 32.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) serving friends first (d) a tidy stall table
33. 33.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) a clear price board (d) listening to complaints
34. 34.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
35. 35.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) hiding the prices (d) dirty hands with food
36. 36.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) listening to complaints (d) hiding the prices
37. 37.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) arguing with a buyer (d) saying thank you
38. 38.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) sorry for a long wait (d) hiding the prices
40. 40.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) fixing mistakes quickly (d) ignoring a customer

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