Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 916 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “saying thank you” is good customer service. (a) True (b) False
2. 2.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
3. 3.Which of these is poor customer service? (a) sorry for a long wait (b) counting change wrongly (c) listening to complaints (d) a tidy stall table
4. 4.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) sorry for a long wait (d) chatting on the phone
5. 5.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) serving friends first (d) sorry for a long wait
6. 6.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
7. 7.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
9. 9.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) rude replies (d) greeting with a smile
11. 11.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
15. 15.True or false: “giving correct change” is poor customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
18. 18.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
19. 19.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) greeting with a smile (d) arguing with a buyer
20. 20.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) fixing mistakes quickly (d) dirty hands with food
21. 21.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) rude replies (d) giving correct change
22. 22.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) arguing with a buyer (d) sorry for a long wait
23. 23.True or false: “ignoring a customer” is good customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) serving friends first (d) sorry for a long wait
25. 25.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) a clear price board (d) arguing with a buyer
26. 26.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) clean, covered food (d) serving friends first
27. 27.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) a sticky, messy table (d) ignoring a customer
29. 29.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) hiding the prices (d) serving friends first
31. 31.Which of these is good customer service? (a) hiding the prices (b) giving correct change (c) counting change wrongly (d) serving friends first
32. 32.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) ignoring a customer (d) greeting with a smile
33. 33.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
34. 34.True or false: “dirty hands with food” is good customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) clean, covered food (d) ignoring a customer
36. 36.True or false: “saying thank you” is poor customer service. (a) True (b) False
37. 37.True or false: “a clear price board” is good customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) a tidy stall table (d) rude replies
39. 39.Which of these is good customer service? (a) chatting on the phone (b) a tidy stall table (c) counting change wrongly (d) arguing with a buyer
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service

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