Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 917 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) ignoring a customer (d) clean, covered food
2. 2.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
3. 3.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) greeting with a smile (d) fixing mistakes quickly
4. 4.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
5. 5.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
6. 6.True or false: “greeting with a smile” is good customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
8. 8.True or false: “saying thank you” is good customer service. (a) False (b) True
9. 9.Which of these is good customer service? (a) arguing with a buyer (b) clean, covered food (c) chatting on the phone (d) hiding the prices
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
11. 11.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) saying thank you (d) rude replies
12. 12.True or false: “a clear price board” is poor customer service. (a) True (b) False
13. 13.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
14. 14.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) chatting on the phone (d) saying thank you
15. 15.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
16. 16.True or false: “listening to complaints” is poor customer service. (a) True (b) False
17. 17.True or false: “ignoring a customer” is good customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) hiding the prices (d) greeting with a smile
19. 19.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
20. 20.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) fixing mistakes quickly (d) dirty hands with food
21. 21.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) chatting on the phone (d) greeting with a smile
22. 22.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
23. 23.True or false: “giving correct change” is poor customer service. (a) True (b) False
24. 24.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) dirty hands with food (d) a sticky, messy table
26. 26.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
28. 28.Which of these is good customer service? (a) rude replies (b) giving correct change (c) chatting on the phone (d) a sticky, messy table
29. 29.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) counting change wrongly (d) a clear price board
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) listening to complaints (d) saying thank you
31. 31.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) giving correct change (d) serving friends first
32. 32.Which of these is good customer service? (a) arguing with a buyer (b) saying thank you (c) rude replies (d) a sticky, messy table
33. 33.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) ignoring a customer (d) listening to complaints
34. 34.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
35. 35.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) counting change wrongly (d) sorry for a long wait
36. 36.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) hiding the prices (d) fixing mistakes quickly
37. 37.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
38. 38.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
39. 39.Which of these is poor customer service? (a) saying thank you (b) arguing with a buyer (c) clean, covered food (d) giving correct change
40. 40.True or false: “counting change wrongly” is poor customer service. (a) True (b) False

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