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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 918 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “chatting on the phone” is good customer service. (a) True (b) False
  2. 2.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  3. 3.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  4. 4.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
  5. 5.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  6. 6.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) clean, covered food (d) chatting on the phone
  7. 7.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  8. 8.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  9. 9.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
  10. 10.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) a sticky, messy table (d) serving friends first
  11. 11.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) giving correct change (d) hiding the prices
  12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) giving correct change (d) greeting with a smile
  13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
  14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
  15. 15.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
  16. 16.Which of these is poor customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) sorry for a long wait (d) clean, covered food
  17. 17.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) listening to complaints (d) counting change wrongly
  18. 18.True or false: “saying thank you” is good customer service. (a) True (b) False
  19. 19.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  20. 20.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
  21. 21.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
  22. 22.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  23. 23.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  24. 24.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
  25. 25.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  26. 26.True or false: “giving correct change” is good customer service. (a) False (b) True
  27. 27.True or false: “hiding the prices” is poor customer service. (a) True (b) False
  28. 28.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
  29. 29.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) a sticky, messy table (d) chatting on the phone
  30. 30.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  31. 31.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  32. 32.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  33. 33.True or false: “serving friends first” is good customer service. (a) True (b) False
  34. 34.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  35. 35.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) a sticky, messy table (d) clean, covered food
  36. 36.Which of these is good customer service? (a) rude replies (b) sorry for a long wait (c) a sticky, messy table (d) ignoring a customer
  37. 37.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) giving correct change (d) ignoring a customer
  38. 38.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  39. 39.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) counting change wrongly (d) a clear price board
  40. 40.True or false: “hiding the prices” is good customer service. (a) True (b) False

Answer key

  1. False
  2. good service
  3. good service
  4. True
  5. False
  6. chatting on the phone
  7. poor service
  8. good service
  9. True
  10. sorry for a long wait
  11. hiding the prices
  12. dirty hands with food
  13. say sorry, add sugar
  14. give it back, say sorry
  15. buyers come back
  16. dirty hands with food
  17. listening to complaints
  18. True
  19. poor service
  20. serve them in turn
  21. True
  22. good service
  23. good service
  24. True
  25. poor service
  26. True
  27. True
  28. thank them and note it
  29. saying thank you
  30. good service
  31. poor service
  32. False
  33. False
  34. poor service
  35. clean, covered food
  36. sorry for a long wait
  37. giving correct change
  38. poor service
  39. a clear price board
  40. False

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