Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 919 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) listening to complaints (d) serving friends first
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) hiding the prices (d) ignoring a customer
3. 3.Which of these is good customer service? (a) a sticky, messy table (b) a tidy stall table (c) serving friends first (d) hiding the prices
4. 4.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) a clear price board (d) saying thank you
6. 6.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) a sticky, messy table (b) greeting with a smile (c) a tidy stall table (d) listening to complaints
8. 8.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
9. 9.Which of these is poor customer service? (a) counting change wrongly (b) saying thank you (c) giving correct change (d) clean, covered food
10. 10.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
11. 11.True or false: “serving friends first” is good customer service. (a) True (b) False
12. 12.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
13. 13.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) dirty hands with food (d) saying thank you
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) arguing with a buyer (d) a tidy stall table
16. 16.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) a clear price board (d) counting change wrongly
17. 17.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) clean, covered food (d) saying thank you
19. 19.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) greeting with a smile (d) ignoring a customer
21. 21.True or false: “rude replies” is good customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
23. 23.True or false: “serving friends first” is poor customer service. (a) True (b) False
24. 24.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
25. 25.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
27. 27.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
28. 28.True or false: “counting change wrongly” is good customer service. (a) True (b) False
29. 29.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) giving correct change (d) a tidy stall table
30. 30.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) a tidy stall table (d) giving correct change
32. 32.Which of these is good customer service? (a) counting change wrongly (b) listening to complaints (c) serving friends first (d) rude replies
33. 33.True or false: “giving correct change” is poor customer service. (a) False (b) True
34. 34.Which of these is poor customer service? (a) arguing with a buyer (b) clean, covered food (c) sorry for a long wait (d) fixing mistakes quickly
35. 35.Which of these is good customer service? (a) rude replies (b) a clear price board (c) counting change wrongly (d) chatting on the phone
36. 36.Which of these is poor customer service? (a) saying thank you (b) rude replies (c) listening to complaints (d) greeting with a smile
37. 37.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) sorry for a long wait (d) rude replies
39. 39.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) fixing mistakes quickly (d) chatting on the phone
40. 40.True or false: “rude replies” is poor customer service. (a) False (b) True

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