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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 920 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “saying thank you” is good customer service. (a) False (b) True
  2. 2.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) dirty hands with food (d) sorry for a long wait
  3. 3.Which of these is poor customer service? (a) giving correct change (b) hiding the prices (c) listening to complaints (d) greeting with a smile
  4. 4.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
  6. 6.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
  7. 7.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  8. 8.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  9. 9.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  10. 10.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
  11. 11.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  12. 12.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) arguing with a buyer (d) saying thank you
  13. 13.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) rude replies (d) a tidy stall table
  14. 14.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) a tidy stall table (d) sorry for a long wait
  15. 15.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
  16. 16.True or false: “hiding the prices” is poor customer service. (a) True (b) False
  17. 17.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
  18. 18.True or false: “giving correct change” is good customer service. (a) True (b) False
  19. 19.True or false: “clean, covered food” is poor customer service. (a) True (b) False
  20. 20.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) a sticky, messy table (d) arguing with a buyer
  21. 21.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) a sticky, messy table (d) chatting on the phone
  22. 22.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
  23. 23.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) serving friends first (d) greeting with a smile
  24. 24.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) hiding the prices (d) giving correct change
  25. 25.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
  26. 26.True or false: “a clear price board” is poor customer service. (a) True (b) False
  27. 27.True or false: “giving correct change” is poor customer service. (a) False (b) True
  28. 28.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  29. 29.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
  30. 30.True or false: “rude replies” is poor customer service. (a) True (b) False
  31. 31.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  32. 32.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) a sticky, messy table (d) rude replies
  33. 33.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) a sticky, messy table (d) sorry for a long wait
  34. 34.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) greeting with a smile (d) counting change wrongly
  35. 35.Which of these is poor customer service? (a) a sticky, messy table (b) clean, covered food (c) sorry for a long wait (d) a clear price board
  36. 36.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  37. 37.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
  38. 38.True or false: “serving friends first” is poor customer service. (a) False (b) True
  39. 39.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) dirty hands with food (d) a clear price board
  40. 40.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly

Answer key

  1. True
  2. sorry for a long wait
  3. hiding the prices
  4. poor service
  5. say sorry, add sugar
  6. poor service
  7. poor service
  8. good service
  9. False
  10. True
  11. good service
  12. arguing with a buyer
  13. rude replies
  14. ignoring a customer
  15. True
  16. True
  17. serve them in turn
  18. True
  19. False
  20. fixing mistakes quickly
  21. clean, covered food
  22. buyers come back
  23. serving friends first
  24. hiding the prices
  25. poor service
  26. False
  27. False
  28. good service
  29. True
  30. True
  31. poor service
  32. sorry for a long wait
  33. a sticky, messy table
  34. counting change wrongly
  35. a sticky, messy table
  36. False
  37. False
  38. True
  39. dirty hands with food
  40. give it back, say sorry

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