Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 93 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) arguing with a buyer (d) fixing mistakes quickly
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
4. 4.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) saying thank you (d) ignoring a customer
5. 5.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) a clear price board (d) listening to complaints
6. 6.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) clean, covered food (d) serving friends first
8. 8.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) hiding the prices (d) ignoring a customer
9. 9.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
10. 10.Which of these is poor customer service? (a) a clear price board (b) hiding the prices (c) giving correct change (d) greeting with a smile
11. 11.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
12. 12.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
13. 13.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
14. 14.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) counting change wrongly (d) sorry for a long wait
15. 15.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) fixing mistakes quickly (d) rude replies
16. 16.Which of these is poor customer service? (a) a sticky, messy table (b) greeting with a smile (c) saying thank you (d) a tidy stall table
17. 17.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
18. 18.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) counting change wrongly (d) listening to complaints
19. 19.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
20. 20.True or false: “hiding the prices” is good customer service. (a) True (b) False
21. 21.True or false: “listening to complaints” is good customer service. (a) False (b) True
22. 22.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) fixing mistakes quickly (d) serving friends first
23. 23.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
24. 24.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) ignoring a customer (d) rude replies
27. 27.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) rude replies (d) arguing with a buyer
28. 28.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
30. 30.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
31. 31.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
32. 32.True or false: “serving friends first” is good customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) a tidy stall table (d) arguing with a buyer
34. 34.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) ignoring a customer (d) greeting with a smile
35. 35.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
36. 36.True or false: “ignoring a customer” is good customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) chatting on the phone (d) serving friends first
38. 38.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) serving friends first (d) a tidy stall table
39. 39.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
40. 40.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False

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