Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 921 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “saying thank you” is good customer service. (a) True (b) False
2. 2.True or false: “a tidy stall table” is good customer service. (a) False (b) True
3. 3.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
4. 4.True or false: “listening to complaints” is poor customer service. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) greeting with a smile (d) ignoring a customer
6. 6.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
7. 7.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
8. 8.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
9. 9.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) saying thank you (d) ignoring a customer
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
11. 11.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) hiding the prices (d) fixing mistakes quickly
12. 12.Which of these is poor customer service? (a) counting change wrongly (b) sorry for a long wait (c) saying thank you (d) clean, covered food
13. 13.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
14. 14.True or false: “counting change wrongly” is good customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) arguing with a buyer (d) sorry for a long wait
17. 17.Which of these is poor customer service? (a) listening to complaints (b) serving friends first (c) greeting with a smile (d) sorry for a long wait
18. 18.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) rude replies (d) a clear price board
19. 19.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) saying thank you (d) counting change wrongly
21. 21.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) a tidy stall table (d) hiding the prices
22. 22.Which of these is good customer service? (a) greeting with a smile (b) dirty hands with food (c) a sticky, messy table (d) arguing with a buyer
23. 23.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
24. 24.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) saying thank you (d) a sticky, messy table
25. 25.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
26. 26.True or false: “dirty hands with food” is good customer service. (a) True (b) False
27. 27.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
28. 28.True or false: “a clear price board” is good customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
31. 31.True or false: “hiding the prices” is poor customer service. (a) False (b) True
32. 32.Which of these is poor customer service? (a) clean, covered food (b) arguing with a buyer (c) sorry for a long wait (d) a clear price board
33. 33.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) arguing with a buyer (d) ignoring a customer
34. 34.True or false: “giving correct change” is good customer service. (a) True (b) False
35. 35.True or false: “rude replies” is poor customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) saying thank you (d) chatting on the phone
38. 38.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
39. 39.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
40. 40.True or false: “listening to complaints” is good customer service. (a) True (b) False

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