Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 922 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “serving friends first” is poor customer service. (a) False (b) True
2. 2.Which of these is poor customer service? (a) serving friends first (b) clean, covered food (c) a tidy stall table (d) greeting with a smile
3. 3.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) listening to complaints (d) arguing with a buyer
4. 4.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) a tidy stall table (d) listening to complaints
6. 6.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) a sticky, messy table (d) sorry for a long wait
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
9. 9.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
10. 10.True or false: “listening to complaints” is good customer service. (a) False (b) True
11. 11.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
12. 12.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) chatting on the phone (d) sorry for a long wait
13. 13.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) a tidy stall table (d) rude replies
14. 14.True or false: “saying thank you” is poor customer service. (a) True (b) False
15. 15.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
16. 16.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) greeting with a smile (d) a tidy stall table
19. 19.Which of these is good customer service? (a) dirty hands with food (b) clean, covered food (c) chatting on the phone (d) serving friends first
20. 20.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) a clear price board (d) ignoring a customer
21. 21.True or false: “listening to complaints” is poor customer service. (a) False (b) True
22. 22.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) ignoring a customer (d) greeting with a smile
24. 24.Which of these is poor customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) saying thank you (d) sorry for a long wait
25. 25.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) a tidy stall table (d) ignoring a customer
26. 26.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) a clear price board (d) serving friends first
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
30. 30.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) serving friends first (d) arguing with a buyer
31. 31.True or false: “clean, covered food” is good customer service. (a) False (b) True
32. 32.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
33. 33.🔍 Which is the odd one out? (a) arguing with a buyer (b) listening to complaints (c) counting change wrongly (d) hiding the prices
34. 34.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a sticky, messy table (c) a tidy stall table (d) greeting with a smile
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) sorry for a long wait (d) saying thank you
36. 36.True or false: “ignoring a customer” is good customer service. (a) True (b) False
37. 37.True or false: “hiding the prices” is poor customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
39. 39.True or false: “serving friends first” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) rude replies (d) counting change wrongly

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