Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 923 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) a clear price board (d) a sticky, messy table
2. 2.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) giving correct change (d) fixing mistakes quickly
3. 3.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) listening to complaints (d) dirty hands with food
4. 4.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
5. 5.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) ignoring a customer (d) fixing mistakes quickly
6. 6.True or false: “listening to complaints” is good customer service. (a) True (b) False
7. 7.True or false: “saying thank you” is good customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) saying thank you (d) a sticky, messy table
9. 9.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
10. 10.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
11. 11.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) saying thank you (d) listening to complaints
12. 12.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) listening to complaints (d) ignoring a customer
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
14. 14.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) dirty hands with food (d) listening to complaints
15. 15.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) greeting with a smile (b) serving friends first (c) ignoring a customer (d) chatting on the phone
18. 18.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) counting change wrongly (d) fixing mistakes quickly
19. 19.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
20. 20.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) dirty hands with food (d) listening to complaints
21. 21.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) counting change wrongly (d) chatting on the phone
22. 22.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
24. 24.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
25. 25.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) rude replies (d) a clear price board
27. 27.True or false: “saying thank you” is poor customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
29. 29.True or false: “hiding the prices” is good customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
32. 32.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) hiding the prices (d) giving correct change
33. 33.True or false: “serving friends first” is poor customer service. (a) False (b) True
34. 34.True or false: “a clear price board” is poor customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) chatting on the phone (d) rude replies
36. 36.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) hiding the prices (d) greeting with a smile
37. 37.True or false: “hiding the prices” is poor customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
39. 39.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) dirty hands with food (d) sorry for a long wait
40. 40.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service

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