Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 924 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) fixing mistakes quickly (d) chatting on the phone
2. 2.True or false: “a clear price board” is good customer service. (a) False (b) True
3. 3.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
4. 4.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
5. 5.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
6. 6.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) hiding the prices (d) listening to complaints
7. 7.True or false: “listening to complaints” is poor customer service. (a) True (b) False
8. 8.True or false: “chatting on the phone” is good customer service. (a) False (b) True
9. 9.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) a clear price board (d) a sticky, messy table
10. 10.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) rude replies (d) a tidy stall table
11. 11.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) ignoring a customer (d) hiding the prices
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) ignoring a customer (d) chatting on the phone
15. 15.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
16. 16.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) dirty hands with food (d) saying thank you
17. 17.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) greeting with a smile (d) fixing mistakes quickly
18. 18.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) rude replies (d) listening to complaints
19. 19.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) greeting with a smile (d) hiding the prices
20. 20.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
21. 21.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) listening to complaints (d) a sticky, messy table
23. 23.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) chatting on the phone (d) sorry for a long wait
24. 24.Which of these is good customer service? (a) greeting with a smile (b) a sticky, messy table (c) counting change wrongly (d) rude replies
25. 25.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) rude replies (d) fixing mistakes quickly
26. 26.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
27. 27.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) giving correct change (d) a tidy stall table
29. 29.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) fixing mistakes quickly (d) counting change wrongly
30. 30.True or false: “a tidy stall table” is good customer service. (a) True (b) False
31. 31.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) a clear price board (d) a sticky, messy table
32. 32.True or false: “clean, covered food” is good customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) arguing with a buyer (d) a tidy stall table
34. 34.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
35. 35.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) sorry for a long wait (d) ignoring a customer
36. 36.True or false: “dirty hands with food” is good customer service. (a) False (b) True
37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
38. 38.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
39. 39.True or false: “hiding the prices” is poor customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) arguing with a buyer (b) clean, covered food (c) saying thank you (d) giving correct change

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