Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 925 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
2. 2.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) greeting with a smile (d) serving friends first
3. 3.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
5. 5.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
6. 6.True or false: “greeting with a smile” is good customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) greeting with a smile (d) clean, covered food
11. 11.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) a clear price board (d) hiding the prices
12. 12.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
13. 13.True or false: “a clear price board” is poor customer service. (a) True (b) False
14. 14.True or false: “rude replies” is good customer service. (a) False (b) True
15. 15.Which of these is poor customer service? (a) clean, covered food (b) arguing with a buyer (c) giving correct change (d) greeting with a smile
16. 16.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) ignoring a customer (d) dirty hands with food
17. 17.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) greeting with a smile (d) listening to complaints
18. 18.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) fixing mistakes quickly (d) arguing with a buyer
19. 19.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) saying thank you (d) listening to complaints
22. 22.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) dirty hands with food (d) giving correct change
23. 23.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) saying thank you (d) serving friends first
24. 24.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) giving correct change (d) greeting with a smile
25. 25.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) a sticky, messy table (d) saying thank you
26. 26.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) serving friends first (d) saying thank you
27. 27.True or false: “listening to complaints” is good customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) greeting with a smile (d) saying thank you
29. 29.Which of these is good customer service? (a) counting change wrongly (b) clean, covered food (c) rude replies (d) ignoring a customer
30. 30.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) chatting on the phone (d) arguing with a buyer
31. 31.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
32. 32.True or false: “serving friends first” is good customer service. (a) True (b) False
33. 33.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
34. 34.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) clean, covered food (d) counting change wrongly
35. 35.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) dirty hands with food (d) greeting with a smile
36. 36.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
38. 38.True or false: “a clear price board” is good customer service. (a) True (b) False
39. 39.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
40. 40.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service

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