Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 926 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
2. 2.True or false: “serving friends first” is poor customer service. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) sorry for a long wait (d) listening to complaints
4. 4.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) saying thank you (d) dirty hands with food
5. 5.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
6. 6.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
7. 7.True or false: “serving friends first” is good customer service. (a) False (b) True
8. 8.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) hiding the prices (d) sorry for a long wait
10. 10.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) ignoring a customer (d) listening to complaints
11. 11.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) chatting on the phone (d) giving correct change
14. 14.Which of these is poor customer service? (a) greeting with a smile (b) dirty hands with food (c) a clear price board (d) saying thank you
15. 15.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
16. 16.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
17. 17.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
18. 18.Which of these is poor customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) clean, covered food (d) listening to complaints
19. 19.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
22. 22.True or false: “clean, covered food” is poor customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) a tidy stall table (d) arguing with a buyer
24. 24.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
26. 26.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
27. 27.Which of these is good customer service? (a) arguing with a buyer (b) greeting with a smile (c) chatting on the phone (d) counting change wrongly
28. 28.True or false: “dirty hands with food” is good customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) arguing with a buyer (d) fixing mistakes quickly
30. 30.True or false: “saying thank you” is good customer service. (a) True (b) False
31. 31.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) sorry for a long wait (d) giving correct change
32. 32.True or false: “chatting on the phone” is good customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
34. 34.Which of these is poor customer service? (a) a tidy stall table (b) hiding the prices (c) clean, covered food (d) fixing mistakes quickly
35. 35.True or false: “hiding the prices” is good customer service. (a) True (b) False
36. 36.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) saying thank you (d) a sticky, messy table
37. 37.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
38. 38.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) sorry for a long wait (d) ignoring a customer
39. 39.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) rude replies (d) hiding the prices
40. 40.True or false: “saying thank you” is poor customer service. (a) False (b) True

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