Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 927 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “counting change wrongly” is good customer service. (a) True (b) False
2. 2.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
3. 3.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) rude replies (d) clean, covered food
4. 4.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) ignoring a customer (d) a sticky, messy table
5. 5.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) giving correct change (d) ignoring a customer
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
7. 7.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) rude replies (d) dirty hands with food
8. 8.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) a sticky, messy table (d) greeting with a smile
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
10. 10.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) listening to complaints (d) a clear price board
11. 11.Which of these is good customer service? (a) listening to complaints (b) dirty hands with food (c) arguing with a buyer (d) chatting on the phone
12. 12.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) saying thank you (d) arguing with a buyer
13. 13.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) chatting on the phone (d) a tidy stall table
14. 14.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
15. 15.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) saying thank you (d) rude replies
17. 17.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
18. 18.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
19. 19.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
20. 20.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) a clear price board (d) a tidy stall table
21. 21.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
22. 22.True or false: “saying thank you” is poor customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) dirty hands with food (b) sorry for a long wait (c) a tidy stall table (d) fixing mistakes quickly
25. 25.True or false: “a clear price board” is good customer service. (a) False (b) True
26. 26.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) dirty hands with food (d) a sticky, messy table
27. 27.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) serving friends first (d) a tidy stall table
28. 28.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) arguing with a buyer (d) giving correct change
29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
30. 30.True or false: “clean, covered food” is good customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) rude replies (b) fixing mistakes quickly (c) ignoring a customer (d) serving friends first
32. 32.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) rude replies (d) arguing with a buyer
33. 33.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) saying thank you (d) chatting on the phone
34. 34.True or false: “dirty hands with food” is good customer service. (a) True (b) False
35. 35.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
38. 38.True or false: “saying thank you” is good customer service. (a) True (b) False
39. 39.True or false: “rude replies” is poor customer service. (a) True (b) False
40. 40.True or false: “chatting on the phone” is good customer service. (a) False (b) True

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