Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 928 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) sorry for a long wait (d) greeting with a smile
3. 3.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) counting change wrongly (d) clean, covered food
4. 4.True or false: “serving friends first” is good customer service. (a) True (b) False
5. 5.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
6. 6.Which of these is poor customer service? (a) saying thank you (b) counting change wrongly (c) fixing mistakes quickly (d) a clear price board
7. 7.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) dirty hands with food (b) greeting with a smile (c) serving friends first (d) a sticky, messy table
10. 10.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
12. 12.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) listening to complaints (d) arguing with a buyer
13. 13.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
14. 14.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
15. 15.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) counting change wrongly (d) rude replies
16. 16.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) sorry for a long wait (d) hiding the prices
17. 17.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
18. 18.True or false: “counting change wrongly” is good customer service. (a) False (b) True
19. 19.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
20. 20.True or false: “greeting with a smile” is good customer service. (a) False (b) True
21. 21.True or false: “giving correct change” is poor customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
23. 23.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
25. 25.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) a tidy stall table (d) arguing with a buyer
26. 26.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) a tidy stall table (d) saying thank you
27. 27.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
28. 28.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
29. 29.True or false: “hiding the prices” is poor customer service. (a) False (b) True
30. 30.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) fixing mistakes quickly (d) rude replies
31. 31.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) a tidy stall table (d) saying thank you
33. 33.Which of these is poor customer service? (a) dirty hands with food (b) giving correct change (c) a clear price board (d) saying thank you
34. 34.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) rude replies (d) hiding the prices
35. 35.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) giving correct change (d) saying thank you
36. 36.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
37. 37.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) giving correct change (d) chatting on the phone
38. 38.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) greeting with a smile (d) arguing with a buyer
39. 39.Which of these is poor customer service? (a) fixing mistakes quickly (b) serving friends first (c) saying thank you (d) sorry for a long wait
40. 40.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids