Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 929 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) hiding the prices (d) sorry for a long wait
2. 2.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
3. 3.True or false: “greeting with a smile” is good customer service. (a) False (b) True
4. 4.Which of these is good customer service? (a) saying thank you (b) ignoring a customer (c) counting change wrongly (d) chatting on the phone
5. 5.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
7. 7.Which of these is good customer service? (a) chatting on the phone (b) a clear price board (c) serving friends first (d) hiding the prices
8. 8.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) counting change wrongly (d) sorry for a long wait
10. 10.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) chatting on the phone (d) hiding the prices
11. 11.True or false: “saying thank you” is poor customer service. (a) False (b) True
12. 12.Which of these is good customer service? (a) giving correct change (b) serving friends first (c) ignoring a customer (d) dirty hands with food
13. 13.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
14. 14.Which of these is poor customer service? (a) clean, covered food (b) chatting on the phone (c) a clear price board (d) listening to complaints
15. 15.True or false: “a tidy stall table” is good customer service. (a) True (b) False
16. 16.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) hiding the prices (d) saying thank you
17. 17.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
19. 19.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
20. 20.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
21. 21.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) hiding the prices (d) greeting with a smile
22. 22.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
23. 23.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
24. 24.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) rude replies (d) fixing mistakes quickly
25. 25.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) dirty hands with food (d) saying thank you
26. 26.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) clean, covered food (d) hiding the prices
27. 27.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) counting change wrongly (d) ignoring a customer
28. 28.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) ignoring a customer (d) a tidy stall table
29. 29.True or false: “hiding the prices” is poor customer service. (a) False (b) True
30. 30.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
31. 31.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) giving correct change (d) listening to complaints
32. 32.True or false: “a clear price board” is good customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) sorry for a long wait (d) listening to complaints
35. 35.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
36. 36.True or false: “dirty hands with food” is good customer service. (a) False (b) True
37. 37.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
38. 38.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
39. 39.Which of these is good customer service? (a) a tidy stall table (b) ignoring a customer (c) chatting on the phone (d) counting change wrongly
40. 40.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False

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