Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 930 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) saying thank you (d) arguing with a buyer
4. 4.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
5. 5.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
6. 6.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) sorry for a long wait (d) rude replies
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) giving correct change (d) sorry for a long wait
8. 8.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) giving correct change (d) a tidy stall table
11. 11.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) ignoring a customer (d) listening to complaints
13. 13.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
15. 15.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) dirty hands with food (d) a tidy stall table
16. 16.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) sorry for a long wait (d) greeting with a smile
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
19. 19.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
20. 20.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
21. 21.Which of these is good customer service? (a) listening to complaints (b) hiding the prices (c) ignoring a customer (d) a sticky, messy table
22. 22.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
23. 23.True or false: “serving friends first” is good customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) ignoring a customer (d) counting change wrongly
25. 25.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) clean, covered food (d) a sticky, messy table
26. 26.True or false: “chatting on the phone” is good customer service. (a) True (b) False
27. 27.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
28. 28.Which of these is poor customer service? (a) a tidy stall table (b) arguing with a buyer (c) clean, covered food (d) sorry for a long wait
29. 29.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
30. 30.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
32. 32.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) a clear price board (d) rude replies
33. 33.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) rude replies (d) serving friends first
35. 35.True or false: “rude replies” is poor customer service. (a) False (b) True
36. 36.Which of these is poor customer service? (a) ignoring a customer (b) sorry for a long wait (c) a clear price board (d) fixing mistakes quickly
37. 37.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
38. 38.True or false: “a clear price board” is poor customer service. (a) False (b) True
39. 39.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) fixing mistakes quickly (d) ignoring a customer
40. 40.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly

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