Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 94 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) arguing with a buyer (b) greeting with a smile (c) chatting on the phone (d) rude replies
2. 2.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
4. 4.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
5. 5.Which of these is good customer service? (a) a sticky, messy table (b) giving correct change (c) ignoring a customer (d) hiding the prices
6. 6.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
7. 7.True or false: “hiding the prices” is good customer service. (a) True (b) False
8. 8.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
12. 12.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
14. 14.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) arguing with a buyer (d) ignoring a customer
15. 15.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) fixing mistakes quickly (d) ignoring a customer
16. 16.True or false: “listening to complaints” is good customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) fixing mistakes quickly (d) sorry for a long wait
18. 18.True or false: “listening to complaints” is poor customer service. (a) False (b) True
19. 19.True or false: “counting change wrongly” is good customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
21. 21.True or false: “saying thank you” is poor customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) ignoring a customer (d) fixing mistakes quickly
23. 23.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
24. 24.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) arguing with a buyer (d) fixing mistakes quickly
25. 25.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
27. 27.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) sorry for a long wait (d) arguing with a buyer
29. 29.True or false: “a tidy stall table” is good customer service. (a) False (b) True
30. 30.True or false: “a clear price board” is good customer service. (a) True (b) False
31. 31.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) a tidy stall table (d) hiding the prices
32. 32.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) ignoring a customer (d) dirty hands with food
35. 35.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
36. 36.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) sorry for a long wait (d) arguing with a buyer
37. 37.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) clean, covered food (b) hiding the prices (c) arguing with a buyer (d) dirty hands with food

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