Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 931 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a clear price board” is good customer service. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) a clear price board (d) ignoring a customer
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
4. 4.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) ignoring a customer (d) greeting with a smile
5. 5.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) giving correct change (d) ignoring a customer
6. 6.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) a sticky, messy table (d) dirty hands with food
7. 7.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
8. 8.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) chatting on the phone (d) saying thank you
9. 9.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) fixing mistakes quickly (d) dirty hands with food
10. 10.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) counting change wrongly (d) saying thank you
11. 11.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) greeting with a smile (d) a sticky, messy table
12. 12.True or false: “a tidy stall table” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
14. 14.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) sorry for a long wait (d) ignoring a customer
15. 15.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
16. 16.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
17. 17.Which of these is poor customer service? (a) listening to complaints (b) a sticky, messy table (c) greeting with a smile (d) saying thank you
18. 18.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
19. 19.True or false: “clean, covered food” is poor customer service. (a) False (b) True
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
21. 21.Which of these is poor customer service? (a) greeting with a smile (b) counting change wrongly (c) sorry for a long wait (d) giving correct change
22. 22.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) hiding the prices (d) listening to complaints
24. 24.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) a tidy stall table (d) saying thank you
25. 25.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
26. 26.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) saying thank you (d) dirty hands with food
27. 27.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
28. 28.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) hiding the prices (d) counting change wrongly
30. 30.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) counting change wrongly (d) sorry for a long wait
32. 32.True or false: “listening to complaints” is good customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
35. 35.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
36. 36.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) clean, covered food (d) fixing mistakes quickly
37. 37.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) a tidy stall table (d) serving friends first
38. 38.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
39. 39.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) rude replies (d) saying thank you
40. 40.True or false: “listening to complaints” is poor customer service. (a) False (b) True

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