Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 932 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) arguing with a buyer (d) ignoring a customer
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
3. 3.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) a tidy stall table (d) a clear price board
4. 4.Which of these is poor customer service? (a) a clear price board (b) ignoring a customer (c) saying thank you (d) fixing mistakes quickly
5. 5.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) dirty hands with food (d) clean, covered food
7. 7.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
8. 8.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
10. 10.True or false: “saying thank you” is good customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) giving correct change (d) rude replies
12. 12.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) listening to complaints (d) sorry for a long wait
14. 14.True or false: “a clear price board” is poor customer service. (a) True (b) False
15. 15.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) giving correct change (d) chatting on the phone
16. 16.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) saying thank you (d) fixing mistakes quickly
18. 18.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
19. 19.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
20. 20.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) dirty hands with food (d) serving friends first
21. 21.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) dirty hands with food (d) fixing mistakes quickly
25. 25.True or false: “giving correct change” is poor customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) rude replies (d) a clear price board
28. 28.True or false: “clean, covered food” is good customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
30. 30.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) a sticky, messy table (d) serving friends first
31. 31.Which of these is good customer service? (a) a clear price board (b) ignoring a customer (c) serving friends first (d) a sticky, messy table
32. 32.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) hiding the prices (d) chatting on the phone
33. 33.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) sorry for a long wait (d) counting change wrongly
34. 34.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) hiding the prices (d) chatting on the phone
36. 36.True or false: “greeting with a smile” is good customer service. (a) False (b) True
37. 37.True or false: “listening to complaints” is good customer service. (a) False (b) True
38. 38.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
39. 39.Which of these is good customer service? (a) serving friends first (b) greeting with a smile (c) rude replies (d) counting change wrongly
40. 40.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) counting change wrongly (d) a tidy stall table

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids