Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 933 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
2. 2.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
3. 3.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) dirty hands with food (d) clean, covered food
4. 4.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
7. 7.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
8. 8.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
9. 9.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
10. 10.Which of these is good customer service? (a) sorry for a long wait (b) dirty hands with food (c) counting change wrongly (d) rude replies
11. 11.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) a clear price board (d) rude replies
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
13. 13.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) rude replies (d) listening to complaints
14. 14.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) listening to complaints (d) a tidy stall table
16. 16.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
17. 17.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) serving friends first (d) greeting with a smile
18. 18.Which of these is good customer service? (a) dirty hands with food (b) a tidy stall table (c) rude replies (d) counting change wrongly
19. 19.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
20. 20.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
21. 21.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
22. 22.True or false: “rude replies” is poor customer service. (a) False (b) True
23. 23.True or false: “hiding the prices” is good customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) counting change wrongly (d) a sticky, messy table
25. 25.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
26. 26.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) sorry for a long wait (d) ignoring a customer
27. 27.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
28. 28.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
29. 29.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
30. 30.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
31. 31.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) counting change wrongly (d) saying thank you
32. 32.True or false: “a clear price board” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) rude replies (d) fixing mistakes quickly
35. 35.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
36. 36.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) dirty hands with food (d) ignoring a customer
38. 38.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) fixing mistakes quickly (d) a sticky, messy table
40. 40.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) counting change wrongly (d) saying thank you

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