Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 934 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “greeting with a smile” is good customer service. (a) True (b) False
2. 2.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) chatting on the phone (d) listening to complaints
3. 3.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
4. 4.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) counting change wrongly (d) a clear price board
7. 7.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) serving friends first (b) rude replies (c) counting change wrongly (d) a tidy stall table
10. 10.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) ignoring a customer (d) rude replies
11. 11.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) arguing with a buyer (d) a tidy stall table
12. 12.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
13. 13.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
14. 14.Which of these is poor customer service? (a) hiding the prices (b) greeting with a smile (c) clean, covered food (d) giving correct change
15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
16. 16.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) chatting on the phone (d) dirty hands with food
17. 17.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) sorry for a long wait (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) hiding the prices (d) ignoring a customer
19. 19.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
21. 21.True or false: “clean, covered food” is poor customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) chatting on the phone (d) listening to complaints
23. 23.Which of these is poor customer service? (a) arguing with a buyer (b) a clear price board (c) greeting with a smile (d) clean, covered food
24. 24.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) sorry for a long wait (d) hiding the prices
26. 26.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
27. 27.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) ignoring a customer (d) dirty hands with food
28. 28.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
29. 29.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) clean, covered food (d) serving friends first
30. 30.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) rude replies (d) a tidy stall table
32. 32.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) a clear price board (d) sorry for a long wait
33. 33.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) fixing mistakes quickly (d) greeting with a smile
35. 35.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) greeting with a smile (d) arguing with a buyer
36. 36.True or false: “listening to complaints” is poor customer service. (a) False (b) True
37. 37.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
38. 38.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) fixing mistakes quickly (d) counting change wrongly
39. 39.Which of these is good customer service? (a) sorry for a long wait (b) chatting on the phone (c) ignoring a customer (d) counting change wrongly
40. 40.True or false: “giving correct change” is good customer service. (a) False (b) True

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