Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 935 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) fixing mistakes quickly (d) giving correct change
2. 2.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) serving friends first (d) a sticky, messy table
4. 4.Which of these is good customer service? (a) sorry for a long wait (b) dirty hands with food (c) ignoring a customer (d) hiding the prices
5. 5.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
6. 6.True or false: “a clear price board” is poor customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) fixing mistakes quickly (d) greeting with a smile
9. 9.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) listening to complaints (d) dirty hands with food
10. 10.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
11. 11.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
12. 12.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) ignoring a customer (d) saying thank you
13. 13.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) serving friends first (d) a clear price board
14. 14.True or false: “giving correct change” is good customer service. (a) False (b) True
15. 15.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) saying thank you (d) ignoring a customer
16. 16.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
17. 17.True or false: “listening to complaints” is poor customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) chatting on the phone (d) listening to complaints
20. 20.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
21. 21.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) dirty hands with food (d) a clear price board
22. 22.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) a tidy stall table (d) counting change wrongly
23. 23.Which of these is poor customer service? (a) saying thank you (b) arguing with a buyer (c) listening to complaints (d) giving correct change
24. 24.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
26. 26.True or false: “giving correct change” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) arguing with a buyer (b) listening to complaints (c) a sticky, messy table (d) dirty hands with food
29. 29.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
30. 30.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
31. 31.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) giving correct change (d) a clear price board
32. 32.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
33. 33.True or false: “ignoring a customer” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
35. 35.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) a sticky, messy table (d) sorry for a long wait
37. 37.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) clean, covered food (d) rude replies
38. 38.True or false: “counting change wrongly” is good customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
40. 40.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True

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