Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 936 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a clear price board (b) ignoring a customer (c) counting change wrongly (d) chatting on the phone
2. 2.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) giving correct change (d) a sticky, messy table
3. 3.Which of these is poor customer service? (a) dirty hands with food (b) a tidy stall table (c) giving correct change (d) saying thank you
4. 4.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
5. 5.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
6. 6.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
7. 7.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
8. 8.True or false: “serving friends first” is good customer service. (a) False (b) True
9. 9.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
10. 10.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) fixing mistakes quickly (d) a sticky, messy table
11. 11.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
12. 12.True or false: “counting change wrongly” is good customer service. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) arguing with a buyer (d) rude replies
14. 14.🔍 Which is the odd one out? (a) arguing with a buyer (b) a tidy stall table (c) sorry for a long wait (d) giving correct change
15. 15.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) sorry for a long wait (d) rude replies
16. 16.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) fixing mistakes quickly (d) listening to complaints
17. 17.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
19. 19.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) hiding the prices (d) clean, covered food
20. 20.True or false: “clean, covered food” is good customer service. (a) False (b) True
21. 21.True or false: “ignoring a customer” is good customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) dirty hands with food (b) sorry for a long wait (c) serving friends first (d) counting change wrongly
23. 23.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) greeting with a smile (d) chatting on the phone
24. 24.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
25. 25.True or false: “hiding the prices” is poor customer service. (a) False (b) True
26. 26.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
29. 29.True or false: “rude replies” is poor customer service. (a) False (b) True
30. 30.True or false: “clean, covered food” is poor customer service. (a) False (b) True
31. 31.Which of these is good customer service? (a) hiding the prices (b) clean, covered food (c) a sticky, messy table (d) chatting on the phone
32. 32.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
33. 33.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) counting change wrongly (d) saying thank you
34. 34.True or false: “giving correct change” is poor customer service. (a) False (b) True
35. 35.True or false: “a clear price board” is poor customer service. (a) False (b) True
36. 36.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
37. 37.True or false: “chatting on the phone” is good customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
39. 39.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) serving friends first (d) a sticky, messy table
40. 40.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service

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